Client Relationship Manager

We are seeking a dynamic and results-driven Client Relationship Manager to join our team.

In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and identifying opportunities for further collaboration.

Key Responsabilities

Client Relationship Management:

Develop and maintain long-term relationships with key clients.
Act as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
Regularly communicate with clients to understand their business goals and how ILI.DIGITAL AG can support them.

Account Growth:

Identify opportunities for upselling and cross-selling our digital solutions.
Work closely with the sales and marketing teams to develop strategies for account growth.
Prepare and present proposals to clients, highlighting the benefits of our solutions.

Client Satisfaction:

Monitor client satisfaction levels and take proactive measures to improve them.
Conduct regular reviews with clients to ensure they are satisfied with our services and identify areas for improvement.
Gather and analyze client feedback to inform product development and service enhancements.

Project Coordination:

Collaborate with project managers and technical teams to ensure the successful delivery of client projects.
Ensure that project timelines and budgets are met, and keep clients informed of progress and any changes.

Reporting and Documentation:

Maintain accurate and up-to-date records of client interactions and transactions.
Prepare regular reports on client activities, including status updates and performance metrics.

Skills

Bachelor’s degree in Business Administration, or a related field.
Proven experience in client relationship management, preferably in the digital solutions industry.
Strong understanding of digital technologies and their application in business.
Excellent communication, negotiation, and presentation skills.
Ability to work independently and as part of a team.Strong problem-solving skills and attention to detail.
Proficiency in CRM software (e.g. Salesforce) and Microsoft Office Suite.
Experience in tracking, measuring, and drawing insights from KPIs

To be ILI

„To be ILI“ means traveling far to reinvigorate innovation. It means vocation, commitment and passion. We are a highly selected taskforce with absolute focus: where we sense the innovation pulse, we actively start the conversation.

We are the lions in the wilderness

There are lions in the zoo, and there are lions in the wilderness.

A lion in the wild is constantly hunting for prey. It constantly activates all its senses in order to be able to act with the right strategy when an opportunity arises. Therefore it is awake, alert, and agile. A lion in the zoo loses its important hunting instinct gradually due to the guaranteed food supply. It is no longer constantly focused on picking up the scent of prey.

Your life. Your benefits.

We offer you a steep learning curve and further development opportunities in a flexible and positive working environment.

Modern office with amazing design furniture pieces, including a great rooftop terrace with a city view.

Budget for conferences, fairs, and the latest devices.

Dynamic, open-minded and international teammates who are always there to support you.

After-work events such as barbecues, excursions, and more.

Free fresh fruit and vegetables on a weekly basis and a barista-style coffee machine.

Fully equipped on-site private gym and yoga room for use any day of the week.

What do you think? Ready to join?

Write us an email, and write three reasons why we would need you.